Who we are
Q-Track is a workplace quality, safety, and non-conformance system operated by Kelvin Catering Services & Facilities Management Emirates LLC. It is provided to authorized staff. It is not a public consumer service, and it is not directed at children.
Information we collect
When you use Q-Track, we process the information needed to run your work account and the reports you submit:
- Account details: name, email address or employee ID, role, site, department, and country.
- Sign-in information. Your password is stored only as a secure hash. The app keeps a session token on the device so you can stay signed in.
- Reports you create or update, including titles, descriptions, dates, selected site and location code, audit category, audit clause, source of non-conformance, potential impact, closeout details, comments, and status.
- Photos and files you choose to attach as evidence, from the camera or from your photo library.
- Notifications and actions assigned to you inside Q-Track.
Q-Track does not collect your device GPS location. A location on a report is a site you select from the company location list.
Q-Track does not show ads and does not sell personal information.
How we use it
- To sign you in and show only the modules your role allows.
- To record, review, assign, and close findings and related actions.
- To store evidence with the report it belongs to.
- To send in-app notifications about work assigned to you.
- To produce reports, including PDF copies of a finding.
- To keep audit and operational records for the organization.
Who can see it
Report content is visible to authorized Q-Track users according to their role. Administrators can manage users and master data. We do not share your information with advertisers or data brokers.
Information is stored on systems operated for Kelvin Catering Services & Facilities Management Emirates LLC. People who host or support those systems may process it only to provide that service.
We may disclose information if required by law, or where needed to protect staff, clients, or the organization.
Camera and photos
The Android app asks for camera and photo access only so you can attach evidence to a report. The app does not access your camera or photo library in the background, and it does not upload a photo unless you choose to add it.
How long we keep it
Account and report records are kept for as long as they are needed for operations, quality audits, and legal record-keeping. When a record is no longer required, it is deleted or anonymized in line with company practice.
You can sign out of the app at any time. Signing out removes the session token from that device. To correct your account details, or to ask about deletion of a report, contact your Q-Track administrator. Some records may be retained where the organization must keep them.
Security
The live service is provided over HTTPS. Access depends on your account and role. No method of storage or transmission is completely secure, so use the app only on devices you trust and do not share your password.
Children
Q-Track is a work tool. We do not knowingly collect information from children.
Changes
If this policy changes, the updated version will be posted on this page with a new date.
Contact
Questions about this policy or your information can be sent to farhan.khan@kcs.ae, or through the Q-Track support page.